999 dresses offers a 30 dollar shipping on all orders within Canada, Germany, USA, and China, any place outside of will need you to supply us with your address by contacting us. We use DHL, USPS and UPS depending on your location. Please allow 7 days after your payment date for the arrival of the order. Please indicate a valid telephone number with your address as we may contact you by phone if there is any problems with delivery.


Please note that the return must be requested within 7 calendar days from the date of delivery and that the shipping cost will only be refunded if the return is a result of our error. All returns and exchanges must be requested no later than 7 calendar days after receiving the product. The product must be sent back to 999 dresses within 7 days from the date of delivery. Please contact us to have the shipping address for return and please do not send the item back to the same address of shipping. A 10% restocking fee on the entire value of the order (itm(s) + shipping) will be applied when returning the goods to us. The shipping cost will be paid by 999 dresses only when the return is a result of our error. If you received damaged or wrong merchandise, we advise you to immediately contact our Customer Service Department no later than 5 business days after order arrival. Your purchase is shipped brand new. Items that you return to 999 dresses must be in the same new condition as they were received. All returned items must be in their original state and deemed to be in unworn condition before the can be accepted for a total refund. The item must be returned in new and unused condition, in the manufacturer boxes and with all paperworks (this includes warranties and authenticity cards) , parts and accessories (including dust bags) to insure full credit . Your return of merchandise will not be accepted if it is not sent back in the proper new condition. Returns not accepted will be shipped back to you at your cost. Worn items are not exchangeable or returnable.The shoes must be returned in the same condition as they were received. Refunds are processed after checking returned items integrity and credits may take up to 10 days.





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